SUPPORT

1. Register my K2 Snowboard product(s)

To register your K2 Snowboard product(s) click here.

2. I see different board colors than pictured on the web

All of our boards have base swap. Base swap is when you see an opposite color way from one board to another. All boards pictured on the web can come with any of the color variations you see between each of the sizes pictured on this site. They are shipped randomly and cannot be ordered in specific color ways. The WWW/World Wide Weapon and VVV/Va Va Voom have swapping top and bottom colors.

Please visit your local K2 dealer to hand pick a color way from their stock that works for you.

3. Is the board ready to ride?

Our boards come from the factory ready to ride, waxed and detuned.

4. Where is the nearest dealer?

For a complete list of dealers in your area, please use our dealer locator.

5. Warranty policy

K2 warrants its products to be free of manufacturing defects for one year from the date of purchase as validated by a copy of your original sales receipt.

If your product is verified as having a valid warranty issue we will repair or replace the product free of charge. In the event of an exact replacement (Model, size, and/or color) is no longer available; we will replace your product with one of comparable performance, size and value. This applies to replacement parts as well.

If you have a user serviceable product under warranty* and need a replacement part**, please see your dealer or fill out the Warranty Parts Request Form and click "submit".

* Please note a digital photo of the product showing the defect and a digital photo original sales receipt are required fields, for verification of eligibility. If you do not have access to a digital camera, cell phone camera, etc., you will need to see your authorized K2 dealer.

** Please note that some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

What is Covered
  • Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
  • Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
  • Stripped, spinning or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
  • Stitching, zippers, & Velcro tabs that are not a result of normal wear and tear.
  • Delaminating of boot sole.

What is Not Covered
  • Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
  • Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
  • Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-K2 bindings or base dimples in the binding insert area as a result of improper mounting.
  • Damage caused by any modifications made outside of the K2 facility.
  • Boot damage from resting board steel edge on boot.
  • Normal wear and tear, i.e., boot laces.

What to Do if You Have a Warranty Issue
  • Return the product to the authorized K2 dealer where the product was originally purchased if possible.
  • Bring a copy of your original Sales Receipt.
  • Your Dealer will contact K2 for a return authorization.
  • The consumer is responsible for return shipping to K2.
  • K2 will pay return shipping to customer.

6. What if I have a defective product?

Take your product to the nearest K2 dealer to have them send it back to us for you. The dealer will obtain an RA# (Return Authorization Number), which you will need if you want to track your product at K2. Dealers usually give an accurate opinion on whether your product has a manufacturer's defect, but the K2 warranty department will make the final decision.

Please keep in mind that our warranty policy will not cover wear and tear. Inspect you board for dents and gouges witch we consider to be impact damage. If you have a pair of boots that look to be cut or sliced up on the toe then there is a good chance that was caused from the sharp metal edge of a board resting on your boot while riding the lift.

7. Employment opportunities at K2

Current job openings are posted at www.k2sports.com.

8. K2 Snowboarding stickers

If you'd like us to send you some K2 Snowboarding stickers, please send a separate Self-Addressed, Stamped (postage paid) Envelope inside the envelope you're mailing us. You want the bigger stickers? Send a bigger self-addressed, postage paid envelope inside the one you mail us. Mail your SASE to:

K2 Snowboards Sticker Request
4201 6th Ave. S
Seattle, WA 98108

You want posters? Send us a poster tube that's at least 24" long, with a return address label, and pre-paid postage label enclosed inside*, and we'll send them your way!

Mail your pre-paid tube to:
K2 Snowboards Poster Request
4201 6th Ave. S
Seattle, WA 98108

* Your local post office can help you determine correct return postage.

If you're outside of North America, please email us.

9. K2 Snowboarding catalog

Save trees, download catalog here.

10. BOA parts and information

If your boots are still within their one year warranty period, follow the directions under our warranty policy. If your BOA boots are out of warranty, you can contact Boa for further assistance and parts support.

11. What board and size is right for me?

There are a number of factors which come into play when choosing a snowboard. Skill level, where you ride, what kind of riding you do, height, weight and even shoe size can all play a role. Our Board Finder can help narrow the choices to and appropriate model and size.

12. Clicker boots and bindings

In the spirit of continuing innovation, the Clicker line was discontinued after the 2004/2005 season and replaced with Cinch technology. Replacement parts for clicker bindings have since sold out and are no longer available. An online search may turn up dealers carrying “new old stock” in product and parts

13. Replacement binding parts

If you have a user serviceable product NOT under warranty and you would like to purchase a replacement part**, please see your dealer or fill out the Part Purchase Form and click "submit". We will contact you with parts and shipping costs.

* Please send us a digital photo of the product showing the defect for verification of part. If you do not have access to a digital camera, cell phone camera, etc., you may need to see your authorized K2 dealer.

** Please note that some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.

***Please note that we do not sell strap kits or highback kits. We have warranty stock for warranty issues only. If your bindings are out of the 1 year warranty we will be happy to sell you any parts you are in need of if we still have them in stock.

14. Binding mounting with a 3 hole insert pattern

Yes, we here at K2 Snowboards would like you to be able to choose whatever you want to ride. Our binding discs are all compatible with both 3 and 4 hole insert patterns. View the 3 hole mounting.

15. I want to get sponsered!

If you snowboard all the time and constantly progress, sponsors will come to you!

Unfortunately, getting sponsored is not usually that simple. So here are some tips from K2: first, you must love snowboarding and do it all the time; always push yourself to learn new stuff. Once you have ridden for several years and your skills are all polished up, go do some local contests. You will get a chance to show everyone how well you shred. You’ll also get a chance to meet shop owners, employees, sales reps, and other snowboarders like yourself. It may seem funny, but sponsorship is a lot about who you know, so meet lots of people and be nice.

A great first sponsorship is by your local shop. Shops are a good sponsor because you will form lasting friendships and they will help create new opportunities for you. Hang out at the shop and get to know the people who work there. Don’t bug them too much, but find out what it takes to get on their team. The employees and owners know all the snowboard company reps so this will most likely lead to being sponsored by a local sales rep. This is a very good next step.

If you still aren’t getting hooked up, make a video of your riding. These videos are usually 30 seconds to a minute long showing the very best snowboarding you can do. As a potential sponsor we are looking for riders with great personalities (friendly, positive, outgoing, etc.), tremendous technical ability (capable of doing difficult tricks), amazing style (smooth riding), and who absolutely love to snowboard. If you feel you have all the above traits, we strongly recommend making a video and sending it to K2 Snowboarding ASAP! And remember, there are TONS of good riders out there - why do you stand out?

Send Sponsorship Videos to:
K2 Snowboards
Attn: TEAM MANAGER
4201 6th Ave. S
Seattle, WA 98108
*All videos become property of K2 Snowboards and will not be returned.

16. Where to buy items in the catalog

Click here to find a dealer near you. If you are still unable to find what you are looking for at your local or online dealer, a dealer can special order any item we sell.

17. Financial report for K2

Please click here for the K2/Jarden financial report.

18. Snowboard archive

Click here for a list of boards and specs