Returning Product for Warranty
We are unable to process warranty returns without a copy of the original Proof of Purchase showing the product is within the warranty time-frame and that you are the original purchaser.
Product Purchased at a Retailer
Product purchased from a retailer must be returned to the point of purchase. The dealer will then process the warranty with K2 Snowboarding on your behalf.
If you cannot return to your original retailer - if you moved, for example - you may bring the product to any nearest authorized K2 dealer. To find your closest K2 dealer, reference our Dealer Locator.
Product Purchased at k2snowboarding.com and Shipped Directly from K2
If your online order was shipped directly from K2 Snowboarding, any warranty returns should be sent back to K2 directly. Please contact K2 Snowboarding Tech Services via email before returning your product. If you send in your warranty return without contacting K2 Tech Services, we will be unable to process your warranty return.
Consumer is responsible for shipping charges to mail back warranty returns.
Once you have received an RA # (Return Authorization Number) from K2, ship all returns to:
K2 Snowboarding
ATTN: Warranty
4501 6th Avenue S
Seattle, WA 98108
Exact product replacement depends on inventory availability.
Product Purchased at k2snowboarding.com and Shipped from a K2 Snowboarding Retail Fulfillment Partner
If your online order was shipped by a K2 Snowboarding retail fulfillment partner, all warranty-related inquiries must be directed to your order fulfiller. Our fulfillment partner will then process the warranty claim with us on your behalf.
Consumer is responsible for shipping charges to mail back warranty returns.
Warranty Part Requests
If you have a user serviceable product under warranty* and need a replacement part**, please see your dealer or fill out the Warranty Parts Request Form and click "Submit."
* Please note: A digital photo of the product showing the defect and a digital photo of the original sales receipt are required fields for verification of eligibility. If you do not have access to a digital camera, cell phone camera, etc., you will need to see your authorized K2 dealer.
** Please note: Some colors are only available in very limited supplies and often sell out quickly. In the event we do not have an exact replacement part, we will send a functional replacement in any available color.
Warranty Policy
K2 Snowboarding warranties may not be transferred and are reserved for the original purchaser only. All warranty returns must be supported by a copy of the original Proof of Purchase (if the original proof of purchase cannot be provided on a warranty return, K2 will use the manufacturing date as the start of the warranty period).
Items will be repaired or replaced if, upon inspection at an authorized K2 Service Center and sent to and agreed upon by a K2 Warranty Service Technician, they are found to be defective in materials or workmanship.
In the event an exact product replacement (Model, size, and/or color) is no longer available, we will replace your product with one of comparable performance, size, and value. This applies to replacement parts as well.
K2 Limited Warranty for Snowboards
K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
What is Covered
- Structural cracks on the top sheet, base, core, edge, sidewall due to a manufacturing defect.
- Delaminating of top sheet, base, sidewall, edge, tip and tail protectors due to a manufacturing defect.
- Stripped, spinning, or misaligned inserts. (Note: Inserts that are stripped due to improper mounting are not repairable, and are not considered a material flaw.)
- Any problem resulting from impact, misuse, abuse, or neglect. This includes but is not limited to rail and rock damage.
- Cosmetic issues including top sheet dents or chips, sun-faded graphics, and edge oxidation or rust.
- Board damage resulting from improper mounting of bindings, including the use of incorrect mounting hardware, the mounting of non-K2 bindings, or base dimples in the binding insert area resulting from improper mounting.
- Damage caused by any modifications made outside of the K2 facility.
K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
What is Covered
- Stitching, zippers, & Velcro tabs that are not a result of normal wear and tear.
- Delaminating of boot sole.
- Boot damage from resting board steel edge on boot.
- Normal wear and tear, i.e., boot laces.
- Damage caused by any modifications made outside of the K2 facility.
K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
What is Covered
- Cracked plastic and metal parts that do not have any signs of impact damage
- Broken buckle springs
- Damage caused by any modifications made outside of the K2 facility.
- Hardware that is Stripped or that has fallen off due to a lack of normal maintenance.
- Lost Straps, buckles, highbacks, and all other parts resulting from loose hardware.
K2 warrants this product to be free from defects in materials and workmanship for a period of (1) year from the original date of purchase at retail.
K2 Limited Warranty for Clothing and Accessories
K2 warrants this product to be free from defects in materials and workmanship for a period of (180) days from the original date of purchase at retail.
Click here for a complete copy of our K2 Snowboarding Warranty Policy.